Grievance Redressal Mechanism
We are committed to resolving your concerns promptly and fairly.
How to File a Complaint
Step 1: Primary Contact
In case of any query, complaint, or grievance, you may first contact the Customer Care / Digital Transaction Team at 08684-222111 or email info@sudha.bank.in.
Step 2: Escalation (Level 2)
If your complaint remains unresolved, you may escalate the matter to our Level 2 Escalation Officers:
• General Complaints: Smt. K. Vijayalaxmi (credit@sudha.bank.in)• Digital Transactions: Sri. Veeraboina Madhu (dig@sudha.bank.in)
Step 3: Final Escalation (Level 3)
If you are not satisfied with the resolution, escalate to our Principal Nodal Officers at the Head Office. If still unresolved within 30 days, approach the RBI Banking Ombudsman.
Principal Nodal Officers
Smt Ch Madhavi (General Complaints) | Sri V Umamaheshwar (Digital Transactions)
Office Address
Sudha Co-Operative Urban Bank Ltd.
H.NO. 1-6-65, Near Vanijya Bhawan,
Suryapet, PIN 508213
Contact Numbers
Phone:
08684 222111
Email Address
ho@sudha.bank.inRBI Complaint Portal
If your grievance remains unresolved after 30 days, you can file your complaint directly on the official Reserve Bank of India (RBI) Complaint Management System (CMS) portal.
Visit RBI CMS Portal